Customer Service Coordinator Company: Parker Location: Irvine, CA, United States www1.jobdiva.com/employers/open_rfq.jsp?rfqid=9800540
· One to two years of related college level courses, certificate completion or related job training in contracts or business administration that has provided both theoretical and practical knowledge in the field.
· Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of related experience in administrative, marketing/customer service, or product support are
· Knowledge, Skills and Abilities · Knowledge and understanding of customer service administration policies and practices, and FAA regulations including government procurement if applicable. · General knowledge of Parker products and manufacturing, inspection and repair processes. · General understanding, and ability to apply, continuous improvement methods. · Ability to work on assignments that are moderately complex where judgement is required in evaluating information, resolving problems and making recommendations. · Ability to work with only general work direction with no instructions usually given for routine work and general instructions given for new work or special assignments. · Ability to define problems, collect data, establish facts, and draw valid conclusions. · Ability to calculate amounts such as discounts, proportions, and percentages. · Ability to communicate effectively to present ideas, facts and some technical information, and to respond to inquiries and complaints from customers or regulatory agencies. · Ability to use standard business software applications and specialized spreadsheet and database systems (e.g. manufacturing resource planning (MRP), financial and accounting data). · Ability to effectively demonstrate team member competencies and participate in goal‐setting, performance feedback, and self‐development activities.
· While performing the duties of this job, the employee is required to sit. · The employee frequently is required to use hands to operate a computer and talk or hear. · The employee is occasionally required to stand and walk. · Specific vision abilities required by this job include close vision. · Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once. Special Requirements: We are looking for someone who has customer service experience, order entry, quotes, and problem resolution that can support 24/7 Customer Response Center. This position requires schedule flexibility.
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If you are qualified and interested in making a change or know of a friend who might have the required qualifications, please call me ASAP at (908) 765-0002 Ext.367, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP. Thank you.
1 Executive Drive Suite 285
(908) 765-0002 Ext.367